When I went there to change my cell plan to unlimited they told me it would be X amount for the plan less taxes. When the Bill came in it was $25 more than I was told. Not including taxes. I also purchased the mobile internet/hot spot box and was told I would receive a credit on my Direct TV bill. That was a lie. I was also told that I would not be throttled down with there internet. That was another lie.
Do not trust what the employees tell you at this store about prices!!!!! Have them show you printed documentation.
Shelia was amazing! She and the staff were very helpful!
Long story short, when I asked them about it I was told: The rep you set up everything with was let go and you have no proof so there is nothing we can do about it. This store will tell you anything to get you to sign up and hope you don't read the fine print. I have never had a problem with ATT before or this store but I cannot sit back and let them screw people over like I was.
Absolutely terrible! I went in there one event and upgraded 2 phones to the newest iphone8's and added another line to my account also.. That same evening 1 of the new phones was dropping calls and when texts were sent to the phone the screen would become blurry and unable to read. Also the reset date on the phone was 2 weeks prior to the day I bought it. The othe phone worked fine and the reset date was the day I bought it.. we didn't even transfer info to the phone with the 2 week prior date, so I thought that was strange... I went to the store and told them my issues and they wanted me to pay a $45 restocking fee... the receipt says subject to a restocking fee not we're giving you a restocking fee even if the phone doesn't work correctly! I bout the phone just 18 hours ago! I just want to exchange it for one that going to show a current reset/startup date and works correctly.. The guy just kept bring up the "$45 bucks".. yes he's said "bucks".. I'm not sure if this was a power trip for this wannabe salesmen or if he is just that stupid to know how to keep customers coming back.. I called Apple and they said they'd take care of it and didn't understand why the Forest Lake, Mn store wouldn't help out a customer that's clearly a customer with a good history.. I'll NEVER GO BACK to the Forest Lake, Mn AT&T store in my life. Way to go man, ya lost a customer.. Keep up the good work!!!
Went to transfer Fiance from her parents plan to my plan both AT&T, I bought her a new phone and myself Had to be a New service line to get the promotion that was available. So she lost her old number get our bill and there are exuberant amount of fees that We were not informed of call ATT customer service And they told us we signed the service contract and we will be paying the fees. I'm completely blown away at the lack off customer service.
Best franchise I've ever stopped at!
At T is a US Electronics Store based in Forest Lake, Minnesota. At T is located at 1966 W Broadway Ave, Forest Lake, MN 55025, USA.
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